Area;Question to ask;Evidence to request
Assessment;Does the process combine level evidence with recurring workplace tasks?;Assessment route and sample output
Programme design;Who turns needs into curriculum and approves changes?;Sample programme map
Educator matching;How are educators matched to level, role and task?;Matching criteria and verified profiles
Reporting;What will HR, learners and educators receive?;Synthetic or fully anonymised report
Measurement;Which claims come from attendance, assessment, observation or business data?; Definitions and calculation method
Pricing;Are lesson length, group size, VAT and excluded work explicit?;Comparable price table
Privacy;Who can see individual results, comments and recordings?;Access map and applicable policy
Operations;Who handles scheduling, changes, onboarding and escalation?;Named process and owner